Role Outline

Title: Implementation Support

Reports To: Implementation Lead

Supervises: None

Team: Service Delivery & Management

Works With: Service Management Team, Development Team and (External) Clients

Employment Type: Full Time

Overview

GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are looking to hire a smart and proactive Implementation Support who will be responsible for for the onsite deployment and troubleshoot of our e-health products and solutions at our clients' location. The Implementation Support will also serve a liaison role between our Development team and our clients.

Required Skills & Competencies

• Min. of 2 year(s) work experience in IT support and/or customer-facing roles in the IT industry.
• Min. of an OND degree in computer science, engineering or any technology-related course.
• Understanding of network design, computer systems and troubleshooting processes.
• Knowledge of hospital operations, HMIS and EMR would be an added advantage.
• Excellent problem-solving, organisational, project management and product sales capabilities.
• Strong report writing, analytical, time management skills, with a keen eye for details.
• Ability to work independently and collaborate with stakeholders.

What The Role Entails

To be successful as an Implementation Support, our ideal candidate should be able to demonstrate a sound technical knowledge of computer systems as well as exceptional analytical, communication, and customer service skills. You will be responsible for: